Saturday, October 22, 2016

Microsoft Dynamics NAV Client has Stopped Working

Last week i encountered an error with Microsoft Dynamics NAV RTC client, whenever i open the client it crashes and gives me the above error message it does not give me an option to reconnect or choose a different service, it just crashes. The error/problem details on that page does not give any information about the error.

Below is the error details i can view from that window.

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so first thing i did is to check the event viewer and there are two errors reported at that time

1.  Application Error

This has very little information about the error and which is not helpful to debug the issue, the details of the error are something like in the below screenshot

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2. .NET Runtime

This error has following details

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If you notice the error is related to SQL Database Sync. Below are the steps i have performed to resolve the error.


1. RESTART NAV SERVICES -  THIS DID NOT FIX THE ISSUE

2. DELETE THE PERSONALIZATION STORE XML – THIS DID NOT FIX THE ISSUE

3. FROM DEVELOPMENT ENVIRONMENT – I RAN Sync. Schema For All Tables

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This did the trick and resolved my issue.

Please leave your comments, feedback or any suggestions you have for me to improve my blog and also if you have any questions, feel free to post.

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6 comments:

Jide Bantale said...

I applied this procedure and it worked. Thanks.

Suresh Kulla said...

Glad it worked for you

Santosh Mappad said...

Hi Suresh, Thank you for the service.

Shubin Dongre said...

Thank you so much Mr.Suresh for the solution , i was struggling with this from long time.

Anonymous said...

Thank you for this. I am yet to resolve the issue. Tried all none seems to work. Please is there any other way around this?

Anonymous said...

Hi - worked for us as well!
Any clue to what might be the cause of the problem?
Thanks / Finn